Network Management Providing Guaranteed, Measurable Service

For maritime companies a Service Level Agreement is an essential part of their communications contract, ensuring that their bandwidth and network is prioritized according to their particular requirements. But monitoring the precise detail of the quality of service being provided can be complex and imprecise. That’s because for many network operators and service providers managing a complex global network with multiple satellite beams, teleports and numerous locations is challenging. The iDirect SatManage suite of software tools enables iDirect partners that have implemented this technology to improve service quality and network operations by providing real-time tracking of all remote satellite routers anywhere in the world.

Advanced Tools For Detailed Reporting

Using advanced tools that feature current satellite imagery, satellite footprints, real-time weather, radar and mapping tools, service providers can view updated snapshots of the health, status and exact location of each router on board a vessel. Information pop-ups include all-important live and historical indicators, including lat/long data, RF and IP performance, all available at the click of a mouse. The module has in-built algorithms to calculate when a vessel is about to enter restricted transmission areas when approaching coastal waters and the NOC as well as staff on the vessel can prepare accordingly.

iDirect partners can use SatManage to provide real insight and historical data to maritime customers providing granular detail about the quality of the service being provided and how it measures up to Service Level Agreements. As an end customer you need to verify that you are getting the quality network connectivity that you have been guaranteed.

For more detail on all aspects of SatManage review the materials on the iDirect website.